Jajah Mobile and its shortcomings

I've already blog about Jajah.

Two days after my first post on Jajah, they send me a mail to tell me that they appreciate my post.

They also respond to one of my wish which was, being able to download Jajah mobile application for a Windows Mobile 2003 device.
This is what I'll talk about.


So, my request was actually to be provided with a way to use jajah when I'm not at home.

Their answer was actually the best one: Jajah mobile A web based form accessible with a simple browser.

So I jumped to the URL they gave me, log in and start using this system.

Needless to say that I was delighted to find all my profile informations and contacts on this mobile-specific website.

I bookmarked it, so I was able to place an international call for as low as 3cts (euros) within 2 clicks. And that's just great!


But they are some shortcomings.


First, I definitely think that Jajah need to really work on the quality of the communication. This stands for every calls no matter what mean was used to initiate the call.

I don't say that the quality is bad, but it's sure not constant enough.

Some calls do have a great voice quality, but some others are not so great.


The biggest disappointement I have is the fact that most of the times, it takes 2 or 3 attempts to get an actual communication.
Too often the first attempt fails because one end doesnt ear the other one.

If this is Ok when I call a europe landline number (around 3cts/min), it's almost intolerable when I'm calling a mobile in Africa ( 18cts thrown away for each attempt).

When I just want to pass an information, which typically will last 2 min, spending 1.5 euros, 70% for nothing is just not an option.


So Jajah if you read this, fix it. And you will enjoy happy customers who will spend more money using your system.


Secondly, they have a problem which is mobile specific.

When you initiate the call with the browser, you are using the GPRS connection which cannot be carry on along with a call.

So what happen too many times, at least here in Thailand, is that when Jajah will call you, they will fall in your voicemail because the GPRS connection is still active.

It's funny because they problem is due to the fact that Jajah is actually too fast.

So I suggest that they implement a kind of short timed delay before placing the call.



Overall Jajah mobile is an interesting service, especially in Thailand, where the prices are the same for mobile and landline calls (that's a topic I'll cover later).


But they are still some issues that needed to be adressed, rather sooner than later.